- Shipping & Delivery
- Flat ₹249 shipping will be charged for all orders pan India except north east states, J &K, Andman & Nicobar
- For volumetric products (Like Bubble roll, thermocol, bubble pouches) will be charged as actual. Our representative will call & confirm the charges.
- Shipping is free for all Primo member except volumetric products.
- All orders received by 5pm on working days are dispatched same day.
- URGENT same day delivery in Delhi/NCR available at a cost of 500/-
- Exact shipping charges for locations outside above list is available on call. Please call 8010111444
- Many locations in India including North East are non-serviceable areas by surface/air. You can call us to check. If you place your order, our agent will call you to re-confirm shipping charges.
- Delivery within 3-15 days.
- Privacy & Security
At DCG Tech India, we are committed to protecting the privacy of all our customers. DCG Tech India does not sell, rent, or loan any identifiable information at the individual level regarding its customers to any third party. Any information you give us is held with utmost care and security. This information is collected primarily to ensure that we are able to fulfill your orders and to deliver to you a truly personalized shopping experience.
When you purchase products from DCG Tech India or register with us for any services, you have the option of receiving e-mails regarding updates about special offers, new products, and new services including any significant upgrades from DCG Tech India or from our marketing partners. In time, we will allow you to choose exactly the kind of information you wish to receive from us.
We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
We employ commercially reasonable security methods to prevent unauthorized access, maintain data accuracy and ensure correct use of information.
As a Registered Member, your Registration Information and Publishing Information (if any) can be viewed and edited through your Account which is protected by Password. We recommend that you do not divulge your Password to anyone. Our personnel will never ask you for your Password in an unsolicited phone call or in an unsolicited e-mail. If you share a computer with others, you should not choose to save your log-in information (e.g., Member ID and Password) on the computer. Remember to sign out of your Account and close your browser window when you have finished your session.
No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secured. As a result, while we try to protect your information, no web site or company, including ourselves, can absolutely ensure or guarantee the security of any information you transmit to us and you do so at your own risk.
- Returns & Replacements
If an item ordered by you on Dcgtech is delivered to you in a damaged / defective condition, please email us at email@example.com for a replacement. When we ship out the replacement item to you, we will also have the defective / damaged item picked up from you at our cost.
When you return your product, just indicate the reason for your return in a short note (if you feel like it!), put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Our address for returns is as follows:
DCG Tech Ltd.
107, First Floor,
Trade Tower, Sec-21, Old Delhi Road,
We will refund to you the entire cost of the returned item, less shipping costs. Please note that we will provide a refund facility only for products bought from our store.
How and when will I get my refund?
Upon receipt of your package with the item in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order.
- Payment Mode
DCG Tech Indiaoffers you multiple payment methods. Whatever your online mode of payment, you can rest assured that DCG Tech’s trusted payment gateway partner use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking to make your purchase.
DCG Tech India also accepts payments made using Visa, MasterCard, Maestro via CCavenue.
There are GST and shipping charges extra when you make a purchase on DCGpac.com. The prices listed for all the items are final and all-inclusive.
Delivery charges may be extra depending on the selling policy.