Return, Cancellation and Refund Policy
Can I return a product ordered from DCGpac?
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer a no questions asked hassle-free returns or exchange policy within 7 days of receiving your order. The item must be unopened and in its original packaging for a full refund excluding the shipping cost.
This excludes any item which has been customised or made to order or explicitly marked non-returnable on the website.
Guidelines for Returns & Replacements for items which have been opened
You can also get in touch with us for returning or replacing any item if :
- The product is damaged /defective
- Does not match with the description on the website
- Wrong colour/size/quantity has been delivered to you
- There are missing accessories/items/parts
- There is no refund & return on customized order
Please email us at email@example.com for your return/replacement request along with your order details.
Can I cancel an Order?
Cancellation of an order is allowed only within 24 hours of placing the order and if it has not been dispatched. If an order has been dispatched then only return guidelines are applicable. Customised and made to order products cannot be cancelled. If the cancellation has been accepted then you would be eligible for a full refund of your “pre-paid” orders.
Please email us at firstname.lastname@example.org for your cancellation requests quoting your order number.
How can I return items?
Once a return has been authorized by us then we would ask our courier partners to initiate a pickup. Please note you would need to pack the product and stick the address/return label before handing the product to our courier partner.
In case our courier partner does not have a return pickup service in your pin code, then we would let you know and you would need to arrange to self-return the items.
All returns should be sent to the following address quoting the order number
DCG Tech Limited Khasra no- 1429-30, Daultabad Industrial Area, Daultabad, Gurgaon-122006, Haryana. Warehouse manager Ph # 9711434747
How and when will I get my refund?
Upon receipt of your return items in our facility, our team will check the same and once accepted will authorise and initiate the refund process for all eligible items.
The refund will be issued within 3-5 working days to your Banking account. We would ask you to provide your Net banking details and initiate an NEFT/UPI transfer of the amount.