Return and Refund Policy

 

What do I do in case I receive a defective / damaged item from DCGpac

 

If an item ordered by you on DCGpac is delivered to you in a damaged / defective condition, please email us at ushanehra@dcgpac.com for a replacement. When we ship out the replacement item to you, we will also have the defective / damaged item picked up from you at our cost. 


How can I return a product ordered from DCGpac?

To provide you a worry-free shopping experience on DCGpac, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any unopened item in its original packaging, for a refund (excluding shipping costs). 

We generally intend to collect the package on our expense in case of returns and would notify the same if there is any alteration to the schedule.

We also welcome returned packages from your end but it should be pre-informed

Please find the following address in case of any reference required.


Address:


Khasra No. 9/2 and 10/2 VPO Kapashera

Behind fun and food village. New Delhi 110037.

Email-id: orders@dcgpac.com, Phone no.: 08010-111-444

We will refund to you the entire cost of the returned item, less shipping costs. Please note that we will provide a refund facility only for products bought from our store.

 

Cancellation Request?

"Cancellation can be requested within 24 hours of the order placed"

 

How and when will I get my refund?


Upon receipt of your package with the item in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order. 

"Refund will be made through online mode in 5-6 working days."