Apart from the feeling that you get, there is something more important at times you receive, which is very important for a business and that is- feedback. The thing with feedback is, you have to ask for it all the time, but if you get it without asking, it is a million dollar advice. Customer feedback for DCGpac is invaluable.
Here are some DCGpac reviews which were insightful for us:-
The customer was happy with the prompt service. What we learned from this was prompt service is not only important to deliver the product which is ready in stock, in fact making a correction in time is what really counts. Although the real feedback was at the end; the dusty boxes. We discovered the issue was from our shipping vendor as they had recently shifted their godown.
There always are glitches in every system or process. Temporary snags are a part of it and that could not be in anyone’s control beyond a point. In such a situation what is more imperative is to be with the customer at every level. Customers seek a response in terms of a status update. Even if a delivery is delayed, just keep them posted.
You might have the best product but the way you deal with people ultimately makes the difference. Your customer support plays a big role in customer satisfaction and to meet the expectation one needs to have a thriving customer support. Customer interaction, handling grievances, frequent trainings, handling disgruntled customers and at time human psychology are things you instill your customer care team.
Yet at the same time, your product has to be class apart, be it at any level of the product chain. Here the customer wondered about the quality of the packaging material provided to him. He never made a conscious effort toward it in the past but came across this time and was astonished by the fact of the quality in packaging.