I was looking for packing materials and i found dcgpac. They are very good, they have provided materials in time and they have wider product lines. i am very impressed by their response and customer care (Prathiba's follow up)
I agree with these many testimonials. I want to commend Ms Nishita, as well as the company that has trained such helpful staff and established such a good customer service process. If only other companies in other industries were this good. A+
I would like to take some time out to express my appreciation towards your employee Ms.Nishita
She has been communicating with me right from the day I visited www.dcgpac.com for the first time. From answering my queries regarding the product to helping me place the order and following up with the shipping status : she has efficiently and professionally handled my queries.
In fact she picked up my call and resolved my queries even when she was unwell and out of office.
To be honest: my order size was not very large. It is very easy and convenient for customer support / sales people to ignore customers who do not place large orders. But in spite of having a small order I got top notch customer service from Ms.Nishita and dcgpac.
This shows a very important quality and training that your employees have. No customer is big or small and all customers are equally important! I am sure with an attitude and service like this dcgpac.com will see larger success in the future.
Thank you and good luck!
Thank you for arranging the material in such short while. We appreciate courtesy and support you have been handing over to our organization. Your products and service quality is certainly at prime level. We look forward for this nourishing relation in future also.
I would like to congratulate your company on very good service. I placed my first order and received a follow up call immediately! The prods were delivered within 1 day as well! I hope you continue the good work. Friendly customer service staff who helped me out were Seema Bansal, Neha and Shalu.
Hi Team, Thanks.. Well I could say I am not able to trust any other company in India on shipping supplies so fast and easier to order other than DCG.. Most important is the customer services which is I think 24x7 available even Shalu was on leave I called her up and told her i need the supplies urgently she told me she will check the stock and will arrange the shipment same day even she was on leave.. Customer services will be the most important great positive point of the orders I am placing with DCG.. Excellent Products Excellent Services... Rated ***** ( Five out of Five ) No Substitute of DCG till time in India.. Please open a venture in Gujarat too :)